Privacy Policy
Last updated: 19th July 2026
At The Horse's Voice, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
Who We Are
The Horse's Voice is operated by Keren Morris.
If you have any questions about this Privacy Policy or how your information is used, please contact:
Email: hq@THV.thehorsesvoice.com
Website: www.THV.thehorsesvoice.com
What Information We Collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Information you provide through enquiry forms
Information about your horse (where relevant to consultations or case studies)
Photographs or videos you choose to submit
Technical information such as IP address, browser type and website usage through cookies and analytics
How We Use Your Information
We only collect information that is necessary to:
Respond to your enquiries
Provide consultations or other requested services
Process bookings and payments
Contact you regarding your enquiry or booking
Improve our website and services
Send newsletters or updates if you have chosen to receive them
Administer case study applications
We will never sell your personal information to third parties.
Legal Basis for Processing
Under UK GDPR, we process your information because:
You have given your consent.
It is necessary to fulfil a contract (for example, providing a consultation).
We have a legitimate interest in operating and improving our services.
We are required to comply with legal obligations.
Case Studies
If you apply to become a case study, the information you provide will be used solely to assess your application and, if selected, to support your case.
We will always discuss with you how you and your horse will be identified before publishing any case study on YouTube or elsewhere.
Horse Communication and Consultations
Information shared during consultations is treated respectfully and confidentially.
It will only be shared with others where you have given permission or where required by law.
How Long We Keep Information
We retain personal information only for as long as necessary to provide our services, comply with legal obligations and maintain appropriate business records.
Your Rights
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information (where legally possible)
Restrict or object to processing
Withdraw consent where processing is based on consent
Request a copy of your information
To exercise any of these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
You can manage or disable cookies through your browser settings.
Third-Party Services
Our website may contain links to third-party websites including:
YouTube
THV Saddling
Amazon (for the THV Book)
eBay (for Blue Horse Flower Essences)
We are not responsible for the privacy practices of external websites.
Website Hosting
Our website is hosted by Squarespace.
Squarespace may process certain technical information on our behalf in accordance with their own Privacy Policy.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
A final note…
We understand that many of the stories shared with us are deeply personal. We treat all information with care, sensitivity and respect, and will never publish or share your story without your knowledge and agreement.
Website Terms of Use
By using this website you agree to these Terms of Use.
Intellectual Property
All text, images, videos, logos and other content on this website remain the property of Keren Morris and The Horse's Voice unless otherwise stated.
Content may not be copied, reproduced or distributed without prior written permission.
Information
The information on this website is provided for general educational purposes only.
While every effort is made to ensure accuracy, we cannot guarantee that all information is complete, current or suitable for every situation.
Horse Welfare
Information provided on this website, including articles, videos and educational resources, should not be regarded as veterinary advice or a substitute for professional diagnosis or treatment.
Owners remain responsible for seeking appropriate veterinary care whenever necessary.
External Links
This website contains links to third-party websites.
We are not responsible for their content or privacy practices.
Limitation of Liability
Use of this website is entirely at your own risk.
To the fullest extent permitted by law, The Horse's Voice accepts no liability for loss or damage arising from reliance on information provided through this website.
Governing Law
These Terms are governed by the laws of England and Wales.